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RETURN AND REFUND POLICY for REPLACINGYOU CURATED ONLINE THRIFT STORE

Thank you for shopping at RY. Please review our return and refund policy below for a smooth transaction process.

Returns: We make every effort to accurately describe each item in our inventory to the best of our ability. Our descriptions will include any significant flaws or imperfections that may be present in the item. As a secondhand clothing store, it is typical for our inventory to exhibit minor imperfections such as pilling or slight discoloration.

Refund Eligibility: In the event that we have made an error in the description or missed any major flaws on an item, such as stains, significant holes/rips, or other substantial defects, we will consider issuing a partial or full refund on a case-by-case basis. Please note that we reserve the right to assess the nature and extent of any reported discrepancies to determine eligibility for a refund.

Refund Process: If you believe that an item you have received qualifies for a refund based on our refund eligibility criteria, please contact our customer service team within [number of days] days of receiving your order. You may reach us via [contact email/phone number]. To expedite the process, please provide detailed photographs and a clear description of the issue with the item.

Return Shipping: Customers are responsible for return shipping costs unless otherwise specified by REPLACINGYOU Curated Online Thrift Store. We recommend using a trackable shipping method to ensure the safe return of the item. Once the returned item is received and inspected, we will notify you of the status of your refund request.

Exchanges: Exchanges are offered for local Saskatoon orders. Unfortunately, due to logistical constraints, we are unable to accommodate exchanges for worldwide orders at this time. We apologize for any inconvenience this may cause. 

Final Sale Items: All discounted On Sale items are FINAL SALE and are not eligible for return or refund. 

Contact Us: If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your shopping experience at Replacing You.